Rental Terms & Conditions

These Rental Terms & Conditions (“Terms”) are entered into between Living Legacy Solutions, LLC, doing business as Next Move Rental (“Next Move Rental”), and the customer (“Customer”).

 

 

Please review the following terms before placing your order with Next Move Rental. By placing an order, you acknowledge and agree to these terms.

 

1. Services

1.1. Next Move Rental provides reusable moving tote rentals for customers in Metro Detroit and surrounding areas. Our services include delivery and pickup of plastic totes and dollies for moving and storage purposes.

1.2. By using our services, you acknowledge that the rental period begins upon delivery and ends when we retrieve the rental totes from the specified location.

2. Rental Agreement

2.1. By placing an order, you agree to enter into a rental agreement with Next Move Rental. You understand that the rental totes and dollies remain our property at all times.

2.2. You are responsible for the rented items during the rental period and must take reasonable care of them. Any loss, damage, or excessive wear to the rental totes and dollies may incur additional charges.

2.3. The customer acknowledges that they have care, custody, and control of the Next Move Rental totes and dollies while the items are in their possession. The customer accepts responsibility for all loss or damage to the totes and dollies. If the totes or dollies are damaged or lost while in the customer’s possession, the customer will be obligated to pay the full replacement value of the items. The replacement value is $25.00 per lost or damaged tote and $60.00 per lost or damaged dolly. Normal wear and tear from ordinary use will not result in a replacement charge. Damage beyond normal wear and tear, including damage that makes the totes or dollies unsafe or unsuitable for future rental, may result in the applicable replacement charge.

2.4. The customer acknowledges that they have sole responsibility to have the Next Move Rental totes and dollies available for pickup by the agreed upon date. For each additional day that the Next Move Rental totes are not returned there will be an additional rental charge of $0.40 per day per tote and $2 per day per dolly. If rental totes and/or dollies have not been returned within 30 days of the scheduled return date and the customer has not arranged an extension with Next Move Rental, the equipment may be considered unreturned, and the customer may be charged the applicable replacement value.

3. Rental Period

3.1. The standard rental period is 14 calendar days, beginning on the scheduled delivery date. The customer’s scheduled pickup date will be confirmed at the time of booking.

3.2. Rental extensions may be requested via email at hello@nextmoverental.com or through the Contact page on our website, nextmoverental.com. Extension requests are subject to availability and must be approved by Next Move Rental. Additional rental fees may apply and will be communicated to the customer before the extension is confirmed.

4. Delivery and Pickup

4.1. We will make reasonable efforts to deliver the rental totes and dollies to the specified location and retrieve them at the end of the rental period as agreed upon during the ordering process.

4.2. Customers are not required to be present for delivery or pickup if a safe and accessible location has been arranged in advance. If the customer will not be present, all necessary access instructions must be provided prior to the scheduled delivery or pickup.

4.3. Delivery and pickup are included for locations within a 20-mile radius of Next Move Rental’s designated service point. Locations between 21 and 25 miles may be considered part of our extended service area and are subject to an additional delivery fee.

4.4. Customers are responsible for providing a safe, accessible location for the delivery and pickup of rental equipment. The designated area must be reasonably accessible and free from hazards or obstructions that could prevent delivery or pickup. Next Move Rental may reschedule a delivery or pickup if the location cannot be safely accessed.

4.5. Next Move Rental reserves the right to delay or reschedule deliveries and pickups due to severe weather, unsafe road or property conditions, vehicle issues, emergencies, or other circumstances beyond our reasonable control.

4.6. If a delivery or pickup must be delayed or rescheduled, Next Move Rental will make reasonable efforts to notify the customer as soon as possible and arrange an alternative date or time.

4.7. Customers will not be charged additional rental fees solely because a scheduled pickup is delayed by Next Move Rental due to weather or other unforeseen circumstances.

4.8. If Next Move Rental is unable to complete a scheduled delivery or pickup because the customer failed to provide required access, instructions, or equipment availability, the service will be subject to a $25 failed delivery/pickup trip fee.

5. Use of Rental Totes

5.1. The rental totes provided by Next Move Rental are intended for moving and storage purposes only. They should not be used for any illegal or hazardous activities.

5.2. You are responsible for packing the rental totes appropriately, ensuring that the weight limits are not exceeded, and that no prohibited items are placed inside the totes.

5.3. Hazardous materials, chemicals, liquids likely to leak, illegal substances, and other dangerous or prohibited materials may not be transported or stored in Next Move Rental totes or on rental equipment.

5.4. Customers should not modify or deface the totes or dollies.

6. Customer Property & Responsibility

6.1. Next Move Rental is not responsible for the loss of or damage to personal property packed, stored, or transported in rental equipment. Customers are responsible for properly packing, securing, and protecting their belongings.

6.2. Next Move Rental is not responsible for damage resulting from improper packing, overloading, misuse, or failure to properly secure rental equipment.

7. Payments and Fees

7.1. Rental fees and any applicable charges will be clearly stated during the ordering process. By placing an order, you agree to pay the specified fees.

7.2. All payments are processed in U.S. dollars. We accept major credit cards and other forms of payment as indicated during checkout.

7.3. Late returns, damages, excessive wear, or failure to comply with these terms may result in additional fees or charges, which will be communicated to you.

8. Cancellations, Refunds & Rescheduling

8.1. Customers may cancel a rental by contacting Next Move Rental prior to the scheduled delivery date. The applicable refund or cancellation fee will depend on when the cancellation request is received.

8.2. Cancellations made at least 48 hours prior to the scheduled delivery date are eligible for a full refund of rental fees paid.

8.3. Cancellations made less than 48 hours before the scheduled delivery date are subject to a cancellation fee of 25% of the rental total, with the remaining balance refunded to the original form of payment.

8.4. Once rental equipment has been delivered, the rental is considered active and rental fees are nonrefundable, including in cases where the customer returns the equipment before the scheduled pickup date.

8.5. Customers may request to reschedule their delivery or pickup date. Rescheduling requests are subject to availability and should be made as soon as possible. No rescheduling fee will apply to requests made at least 48 hours in advance. Requests made less than 48 hours in advance may be subject to an additional fee if Next Move Rental has already incurred costs or begun preparing for the scheduled service.

8.6. If Next Move Rental must cancel an order and is unable to provide the rental service or reasonably reschedule it, the customer will receive a full refund of any rental fees paid for the affected order.

8.7. Refunds will be issued to the original form of payment. Processing times may vary depending on the customer’s financial institution or payment provider.

9. Limitation of Liability

9.1. Next Move Rental shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our services or rental totes or dollies.

9.2. Next Move Rental makes reasonable efforts to provide rental equipment that is clean and in good working condition at the time of delivery. Customers are responsible for inspecting the rental equipment upon receipt and notifying Next Move Rental promptly of any visible damage or condition that may affect its safe use. Customers should not use any rental equipment that appears damaged or unsafe and should contact Next Move Rental for further instructions.                                                                                                                                                                                                                                           
10. Privacy                                                                                                                                                                                                                                                        
10.1. Next Move Rental collects and uses personal information as described in our Privacy Policy. By placing an order or using our website and services, you acknowledge that you have reviewed our Privacy Policy.                                                                                                                                                                                                                                                                                                                                                                                                                                            11. Termination                                                                                                                                                                                                                                             
11.1. We reserve the right to terminate or suspend your access to our services at any time, without prior notice or liability, for any reason, including, but not limited to, a breach of these Terms.                                                                                                                                                                                                                 
12. Governing Law                                                                                                                                                                                                                                                  
12.1. These terms shall be governed by and construed in accordance with the laws of the state of Michigan, without regard to its conflict of laws principles.                                                                                                                                                                                                                                                                                                                  
13. Changes to the Terms                                                                                                                                                                                                                    
13.1. Next Move Rental reserves the right to modify these Terms & Conditions from time to time. Updated terms will become effective upon posting to our website and will apply to orders placed after the effective date of the updated terms. Changes will not alter the terms applicable to existing rentals unless otherwise agreed to by the customer and Next Move Rental.

By placing an order with Next Move Rental, you acknowledge that you have read, understood, and agree to be bound by the Rental Terms & Conditions.