Frequently Asked Questions
Everything you need to know before your next move.
Each rental includes a 2-week rental period. Select your preferred delivery and return dates when booking your package. Need your totes a little longer? Contact us to ask about extending your rental.
Yes, delivery and pickup are included with each rental within a 20 mile radius of Macomb County, MI.
Extended Delivery Area
Locations 21–25 miles from our service area are subject to a $25 extended delivery fee. This fee includes both delivery and pickup.
We currently provide delivery and pickup within a 25-mile radius of our service area. Delivery within 20 miles is included with your rental. Locations 21–25 miles away are considered part of our extended delivery area and are subject to a $25 extended delivery fee. Enter your ZIP code on our homepage to check availability in your area.
Yes! Each rental package includes dollies based on the number of totes in your package. Dollies make it easier to stack, organize, and move multiple totes at once. Additional dollies may be available upon request for an additional fee.
Our reusable totes measure approximately 27" L × 17" W × 12" H and hold 18.75 gallons (2.5 cubic feet). They're designed to be spacious, durable, and stackable for easier packing and moving.
All totes are cleaned and sanitized after each rental to ensure they are fresh and ready for the next customer. We just ask that you remove any debris and clean any spills before the totes are returned.
No problem! If you need your totes beyond the included 2-week rental period, you can extend your rental for an additional fee. Please contact us before your scheduled pickup date to arrange an extension.
Each rental order includes card labels to put into the insert of each tote. You can also use painters tape to label the totes.
Our totes are built to handle the demands of moving, and normal wear and tear is expected. However, if a tote is lost or damaged beyond normal use, a $25 replacement fee will apply per tote.
Not neccesarily. If you won’t be home, simply provide a safe and accessible location for your totes. We’ll coordinate delivery or pickup details with you ahead of time to help make your move as convenient as possible.